Now hearing care professionals can support their clients remotely

Today Widex is launching WIDEX REMOTE CARE, a service that lets hearing care professionals offer fine-tuning and counselling over a video-based connection instead of in the clinic. 

Convenient for hearing aid users

The advantage of this service is that hearing care professionals can counsel their client while they’re out in real life. This gives the client the opportunity to explain a situational challenge from the comforts of the own home or at work. 

It’s also convenient for clients who live far away, have a busy schedule, or have mobility issues. “It’s our expectation that replacing the wait for an in-clinic appointment with a video-based appointment will increase satisfaction with the hearing aid. So hearing care professionals can free up time for other clients or tasks,” says CEO Eric Bernard. 

Works with existing fitting software

WIDEX REMOTE CARE is added as a new feature in the Widex Compass GPS software, which will allow hearing care professionals to connect to any wireless Widex hearing aid through the existing fitting software. 

With the direct connection, hearing care professionals can make the necessary adjustments during the conversation and find the best settings for the specific client and the real-life situation they’re in using just a smartphone app and a fitting device.

“With WIDEX REMOTE CARE we’re taking the next step towards helping our users get the best possible listening experience while they’re out there in real life. And we’re excited about how that can improve the experience for our users and help grow our customers’ business,” concludes CEO Eric Bernard. 

About Widex 

At Widex we believe in a world where there are no barriers to communication; a world where people interact freely, effortlessly and confidently. With sixty years’ experience developing state-of-the-art technology, we provide hearing solutions that are easy to use, seamlessly integrated in daily life and enable people to hear naturally. As one of the world’s leading hearing aid producers, our products are sold in more than one hundred countries, and we employ 4,000 people worldwide.