2. THE DATA WE COLLECT, THE PURPOSE AND THE LEGAL BASIS FOR PROCESSING
DATA RELATED TO YOUR REMOTE CARE SESSION
2.1 When you use the App we will process personal data about you for the purpose of transmitting such personal data to your Hearing Care Professional and to allow the Hearing Care Professional to perform remote fitting of your hearing aids. The categories of personal data we process are:
2.1.1 your audiogram, first and last name, date of birth, gender, and level of experience in hearing aid use, as well as each hearing aid’s type, serial number, and unique configuration. We will also process the content of the video streaming, including images and sound, between your Hearing Care Professional and you during the remote care session. Please be aware that the video streaming will not be recorded.
2.1.2 The processing of this information is necessary to enable the remote care session between you and your Hearing Care Professional. The legal basis for our processing is your consent (article 6 (1)(a) and 9(2)(a) in the GDPR).
You should contact your Hearing Care Professional directly if you have any questions about how they use information that they receive through the use of the App as such use by the Heath Care Professional is not covered by this Privacy Notice.
TECHNICAL DATA COLLECTED BY THE APP
2.2 When you use the App we will collect technical data about your device such as device ID, operating system used as well as how and where the App is used. This may be information on the country you use the App in or how much you use a specific function. The information will be aggregated, and we will not use it to identify you.
2.2.1 The processing of this information is necessary to pursue our legitimate interest in maintaining, troubleshooting and perform improvements to the App and in general to improve the services offered by Widex (article 6 (1)(f) in the GDPR).
3. HOW IS YOUR PERSONAL DATA COLLECTED
3.1 We will collect your personal data from you, the App, your Hearing Care Professional and your hearing aids.
4. DISCLOSURE OF YOUR PERSONAL DATA
4.1 In addition to the transmission of your personal data to your Hearing Care Professional during the remote care session, your personal data may also be shared with third parties who process data on our behalf, e.g. IT service providers. Contractual arrangements are established to ensure that such data processors are only allowed to process data in accordance with our instructions and for our purposes, as explained in this notice, and to require such data processors to establish adequate organisational and technical security measures.
5. TRANSFER OF YOUR PERSONAL DATA TO THIRD COUNTRIES (OUTSIDE THE EU)
5.1 One of our data processors, Vidyo, is established in US. Vidyo provides the video streaming of your remote fitting session on behalf of us. The appropriate safeguards to transfer personal data to US are the EU Commissions Standard Contract Clauses.
10. FOR CALIFORNIA RESIDENTS
We do not share any of your information transmitted through the App or collected by Widex with affiliated or unaffiliated third parties for their own direct marketing purposes. If you are a California resident, you may request information about our disclosure of personal data to third parties for their direct marketing purposes. To make such a request, please contact us using the information in the “Contact Information” section above. You must put the statement “Your California Privacy Rights” in the subject field. We are not responsible for notices that are not labelled or sent properly, or do not have complete information.
This App does not support Do Not Track requests.
14. CHANGES TO THIS PRIVACY NOTICES
14.1 We may change this Privacy Notice from time to time. If we make any changes to this Notice, you will be notified.
14.2 This Privacy Notice was last updated 2019.05.02.